Privacy policy

At Titiksh, your privacy is important to us. We are committed to protecting your personal information and ensuring that your shopping experience with us is safe, secure and transparent.

This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, make a purchase, or interact with us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide

When you shop with Titiksh or contact us, we may collect information such as:

  • Full name

  • Email address

  • Mobile number

  • Shipping and billing address

  • Order details

  • Payment information (processed securely through our payment partners)

  • Any information you provide while contacting customer support

b) Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Website usage and browsing behaviour

  • Cookies and similar tracking technologies

This information helps us improve our website and provide a better shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account and order history

  • Send order confirmations, shipping updates and customer support responses

  • Improve our products, website and customer experience

  • Prevent fraudulent transactions and enhance website security

  • Send promotional offers, new collection updates and marketing communications (only where permitted)

3. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyse website traffic and customer behaviour

  • Enhance your shopping experience

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Sharing Your Information

We may share your information only with trusted third-party service providers who help us operate our business, including:

  • Payment gateway providers

  • Shipping and logistics partners

  • Website hosting and technology providers

  • Analytics and marketing service providers

We do not sell, rent, or trade your personal information to third parties.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.

While we strive to use commercially acceptable methods to protect your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Process and fulfil your orders

  • Provide customer support

  • Comply with legal, accounting and regulatory requirements

  • Resolve disputes and enforce our policies

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Object to or restrict certain processing activities

To exercise any of these rights, please contact us using the contact details available on our website.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page along with the revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on the Titiksh website.

We will make every effort to respond to your queries promptly.