Refund policy

At Titiksh, we strive to deliver high-quality apparel and a seamless shopping experience for every customer. Before placing your order, please read our Refund & Exchange Policy carefully.

1. Eligibility for Exchange

Titiksh offers exchanges only under the following conditions:

  • The item received is defective, damaged, or incorrect upon delivery.

  • The item must be unused, unwashed,and in its original condition with all tags attached.

  • Exchange requests must be initiated within 48 hours of delivery.

Please Note:

  • Returns are not accepted for size-related issues, change of mind, or preferences regarding colour, fabric, or style. We recommend referring to our size guide before placing your order.

  • A ₹249 exchange processing fee will be applicable for size exchanges or customer-requested exchanges (where applicable).

  • Monetary refunds are not provided. Eligible cases will be resolved through an exchange or store credit only.

2. Exchange Process

If your item qualifies for an exchange:

  • Submit your exchange request along with your order details and clear photographs showing the issue.

  • Once reviewed and approved, we will confirm your exchange request.

  • For defective, damaged, or incorrect items, we will arrange a return pickup at no additional cost. Please ensure the product is securely packed.

  • For eligible size exchanges, a ₹249 exchange processing fee must be paid before the replacement is dispatched.

  • After receiving and inspecting the returned item, the replacement product will generally be dispatched within 5–7 business days.

3. Legal Disclaimer

By placing an order with Titiksh, you acknowledge and agree to this Refund & Exchange Policy, including the following:

  • You agree to abide by the exchange and refund terms outlined in this policy.

  • In the event of any dispute relating to an exchange or refund request, both parties shall make reasonable efforts to resolve the matter amicably.

  • Titiksh's liability shall be limited to the value of the purchased product and shall not extend to any indirect or consequential losses.

We encourage all customers to inspect their order immediately upon delivery and report any issues within the eligible timeframe.